Refund policy
maxflect.com (hereinafter referred to as "the Platform") prioritizes protecting the legitimate rights and interests of its users. Taking into account the unique characteristics of grocery products (such as fragility, bulk, and customization) and the Platform's logistics policies, we have established the following clear and enforceable refund terms. These terms cover refund conditions, processes, timelines, and special agreements for different scenarios, ensuring that your rights and procedures are clear when requesting a refund. These terms apply to all users who have placed orders on the Platform.
Unshipped Refunds (order paid, item not shipped): This applies to situations where the user actively cancels an order, the product is out of stock/discontinued on the Platform, there is a price error, or there are errors in user information, requiring a new order. Users must submit a request in "My Orders" with the item status set to "Pending Shipment." The system will automatically review the request (with a result within 1 hour), requiring no additional action.
Shipped Refunds (items in transit, but receipt not confirmed): This applies to situations where the product is delayed beyond the delivery deadline, damaged in transit (discovered before signing for), the user changes their requirements mid-transit and needs to refuse delivery, or an incorrect delivery address resulting in undeliverable items. Inapplicable Cases: Refunds are not available if the user refuses the product without prior notification to customer service, and there are no quality or shipping issues; or if the request is not made in time due to logistics delays.
Refunds for Signed-for Products (after confirmation of receipt): Refunds are available within 7 days of return without reason, refunds for quality issues, or refunds for products that do not match the description. Key Requirements: Submit the request within 7 calendar days of receipt. The product must be "unused, unopened (for sealed products), with the original packaging and accessories intact (including tags, instructions, and gifts), and not resaleable." The user is responsible for return shipping (the return address will be provided by customer service via email and must be shipped within 3 days of application approval). Refunds are available for quality issues, material mismatch (e.g., a "pure cotton towel" is actually synthetic), functional malfunctions (e.g., a small kitchen appliance won't start), or workmanship defects (e.g., cracks in ceramic bowls, unraveling fabric). Inapplicable Cases: Refunds are not available for products that have been opened and used, with damaged packaging, missing accessories, or due to improper use (e.g., a broken ceramic mug, soiled fabric items). Refund Request Process: Log in to your maxflect.com account, go to "My Orders," find the order, click "Apply for After-Sales Service - Refund," select the refund scenario (e.g., "Cancellation Due to Undelivered Product" or "Quality Issue"), enter the refund reason, and upload relevant supporting documents (photos of the issue, shipping order number, order confirmation). Submit your application and a "Refund Number" will be generated (for tracking progress).
If you disagree with the refund result (e.g., deduction percentage, review failure), you can submit an "Objection Request" to our customer service email at service@maxflect.com within three calendar days of receiving the decision. Please provide your order number, refund number, reason for objection, and additional supporting documentation.
(hereinafter referred to as "the Platform") prioritizes protecting the legitimate rights and interests of its users. Taking into account the unique characteristics of grocery products (such as fragility, bulk, and customization) and the Platform's logistics policies, we have established the following clear and enforceable refund terms. These terms cover refund conditions, processes, timelines, and special agreements for different scenarios, ensuring that your rights and procedures are clear when requesting a refund. These terms apply to all users who have placed orders on the Platform.
Unshipped Refunds (order paid, item not shipped): This applies to situations where the user actively cancels an order, the product is out of stock/discontinued on the Platform, there is a price error, or there are errors in user information, requiring a new order. Users must submit a request in "My Orders" with the item status set to "Pending Shipment." The system will automatically review the request (with a result within 1 hour), requiring no additional action.
Shipped Refunds (items in transit, but receipt not confirmed): This applies to situations where the product is delayed beyond the delivery deadline, damaged in transit (discovered before signing for), the user changes their requirements mid-transit and needs to refuse delivery, or an incorrect delivery address resulting in undeliverable items. Inapplicable Cases: Refunds are not available if the user refuses the product without prior notification to customer service, and there are no quality or shipping issues; or if the request is not made in time due to logistics delays.
Refunds for Signed-for Products (after confirmation of receipt): Refunds are available within 7 days of return without reason, refunds for quality issues, or refunds for products that do not match the description. Key Requirements: Submit the request within 7 calendar days of receipt. The product must be "unused, unopened (for sealed products), with the original packaging and accessories intact (including tags, instructions, and gifts), and not resaleable." The user is responsible for return shipping (the return address will be provided by customer service via email and must be shipped within 3 days of application approval). Refunds are available for quality issues, material mismatch (e.g., a "pure cotton towel" is actually synthetic), functional malfunctions (e.g., a small kitchen appliance won't start), or workmanship defects (e.g., cracks in ceramic bowls, unraveling fabric). Inapplicable Cases: Refunds are not available for products that have been opened and used, with damaged packaging, missing accessories, or due to improper use (e.g., a broken ceramic mug, soiled fabric items). Refund Request Process: Log in to your
maxflect.com (hereinafter referred to as "the Platform") prioritizes protecting the legitimate rights and interests of its users. Taking into account the unique characteristics of grocery products (such as fragility, bulk, and customization) and the Platform's logistics policies, we have established the following clear and enforceable refund terms. These terms cover refund conditions, processes, timelines, and special agreements for different scenarios, ensuring that your rights and procedures are clear when requesting a refund. These terms apply to all users who have placed orders on the Platform.
Unshipped Refunds (order paid, item not shipped): This applies to situations where the user actively cancels an order, the product is out of stock/discontinued on the Platform, there is a price error, or there are errors in user information, requiring a new order. Users must submit a request in "My Orders" with the item status set to "Pending Shipment." The system will automatically review the request (with a result within 1 hour), requiring no additional action.
Shipped Refunds (items in transit, but receipt not confirmed): This applies to situations where the product is delayed beyond the delivery deadline, damaged in transit (discovered before signing for), the user changes their requirements mid-transit and needs to refuse delivery, or an incorrect delivery address resulting in undeliverable items. Inapplicable Cases: Refunds are not available if the user refuses the product without prior notification to customer service, and there are no quality or shipping issues; or if the request is not made in time due to logistics delays.
Refunds for Signed-for Products (after confirmation of receipt): Refunds are available within 7 days of return without reason, refunds for quality issues, or refunds for products that do not match the description. Key Requirements: Submit the request within 7 calendar days of receipt. The product must be "unused, unopened (for sealed products), with the original packaging and accessories intact (including tags, instructions, and gifts), and not resaleable." The user is responsible for return shipping (the return address will be provided by customer service via email and must be shipped within 3 days of application approval). Refunds are available for quality issues, material mismatch (e.g., a "pure cotton towel" is actually synthetic), functional malfunctions (e.g., a small kitchen appliance won't start), or workmanship defects (e.g., cracks in ceramic bowls, unraveling fabric). Inapplicable Cases: Refunds are not available for products that have been opened and used, with damaged packaging, missing accessories, or due to improper use (e.g., a broken ceramic mug, soiled fabric items). Refund Request Process: Log in to your maxflect.com account, go to "My Orders," find the order, click "Apply for After-Sales Service - Refund," select the refund scenario (e.g., "Cancellation Due to Undelivered Product" or "Quality Issue"), enter the refund reason, and upload relevant supporting documents (photos of the issue, shipping order number, order confirmation). Submit your application and a "Refund Number" will be generated (for tracking progress).
If you disagree with the refund result (e.g., deduction percentage, review failure), you can submit an "Objection Request" to our customer service email at service@maxflect.com within three calendar days of receiving the decision. Please provide your order number, refund number, reason for objection, and additional supporting documentation.
account, go to "My Orders," find the order, click "Apply for After-Sales Service - Refund," select the refund scenario (e.g., "Cancellation Due to Undelivered Product" or "Quality Issue"), enter the refund reason, and upload relevant supporting documents (photos of the issue, shipping order number, order confirmation). Submit your application and a "Refund Number" will be generated (for tracking progress).
If you disagree with the refund result (e.g., deduction percentage, review failure), you can submit an "Objection Request" to our customer service email at service@maxflect.com within three calendar days of receiving the decision. Please provide your order number, refund number, reason for objection, and additional supporting documentation.